Customer Care

We’re dedicated to making your online shopping experience as relaxed as possible. If you have a query, explore the menu below or contact our Customer Care team.

Contact Us Send us your questions and comments and we’ll get back to you promptly.
Help View our frequently asked questions or get in touch with our helpful Customer Care team.
Shipping Our flexible shipping options get your favourite products delivered fast and affordably.
Ordering & Payment Explore payment options and learn more about redeeming discounts and promotions.
Returns Our simple return policy makes online shopping stress-free. Get the details.
Gift packaging Our beautiful bags and boxes make gifts extra special.
Wholesale opportunities Learn more about stocking Crabtree & Evelyn products in your store.
Terms of use Read our copyrights, disclaimers and other legal material.
Platinum Rewards Terms Read the complete Platinum Rewards program rules.
Tax Policy How is Sales Tax Calculated?
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