CUSTOMER CARE: 1-800-272-2873 (Phone assistance in English only) | Mon -Thr 8:30 AM - 5 PM ET Fri 9:30 am - 5PM ET

Shipping policy

Delivery options

FOR DELIVERY VIA
Standard shipping Order by 10:00 AM, eight business days prior to your desired delivery date.
  • Business day refers to Monday through Friday, excluding Holidays.
  • Saturday and Sunday deliveries are currently not available.
Shipping fees (Shipping fees will be calculated after discounts are applied)
Standard shipping
Orders between $1 - $74.99 ship for $9.95
Orders over $75.00 ship for FREE.

Shipping options

We ship orders Monday through Friday. We pride ourselves on delivering your shipment quickly. Your order will ship within two business days of receiving the order.

Please note:

  • Unfortunately, we cannot offer overnight, priority, free or reduced shipping on orders shipping to Canada.
  • Orders cannot be split and must be shipped to a single address.
  • If you place an order on a weekend or national holiday, we will process your order the next business day.
  • Standard ground delivery takes approximately 3-12 days to reach its destination.
  • In order to ensure safe delivery, we require a physical address.
  • Orders over $500.00 will ship via 'signature required' service.
  • We currently do not deliver to a PO Box in the Canada, and only using USPS
  • Complimentary shipping promotions apply to standard shipping only

International Shipments

The Crabtree & Evelyn Online Store can currently ship orders to Canada only. Unfortunately, we are not able to ship to any other International addresses at this time. We do not ship to freight forwarding companies.

Please go to our Global Directory to find out about Crabtree & Evelyn in the country you wish to send your shipment to. Alternatively, you can call one of our Customer Service Specialists at 1-800-272-2873 (Phone assistance available in English only) .

Non Commercial Use

The products and services available on our web site and any samples we may provide to you are for personal use only. We do not offer merchandise for resale. We reserve the right, with or without prior notice, to cancel or reduce any orders that we believe, in our sole discretion, may result in violation of these terms and conditions.