Ordering & payment

Shopping with us online should be as pleasurable as an indulgent soak in the bath. If you need help ordering online or would like to place an order over the phone, call us at 1-800-624-5211 (Phone assistance available in English only) Monday through Thursday 8:30 a.m. to 5 p.m. and Friday, 9:30 a.m. to 5 p.m. Eastern Standard Time.

Payment options

We accept American Express, MasterCard, Visa and Pay Pal with a Canadian billing address.

Your credit card will be charged on the date we ship your merchandise. You will receive a confirmation that your order has shipped. If your order is being sent in multiple shipments (whether to the same or to different destinations), your credit card will be charged separately for each shipment.

Discounts and promotions

If you have a promotion code, enter it during checkout to apply it to your order.

Keep in mind:

  • A promotional or coupon code may be used only once.
  • Promotion or coupon offer is valid while supplies last.
  • Price adjustments will not be applied to prior purchases.

Crabtree & Evelyn online discounts and offers, like free shipping, are communicated through our website, Email Exclusives and direct mailers. Our Crabtree & Evelyn retail stores may offer different promotions from our online store.


Tax charges are based on Provincial tax laws and tax rates. Please note that we estimate your sales tax at checkout. Your credit card will reflect all applicable Canadian taxes. If you are making a tax-exempt purchase, please contact our Customer Care team. Back to top