Last Updated: 01/15/2013
At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better.
- What information is collected?
- How is my information used?
- Will my information be shared with third parties?
- What choices do I have?
- What about links to other websites?
- How is my personal information protected?
What information is collected?
We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, and birth month, when you:
- Make a purchase
- Enroll in a loyalty, rewards, or promotional program
- Participate in interactive features on the Site such as product reviews
- Sign up to receive e-mails or other notifications from us
- Enter a contest or sweepstakes
- Fill out a survey
- Create a Crabtree & Evelyn account
- Use a social media service like Facebook or Twitter to communicate with us
- Submit a request to our customer service department
We do not knowingly collect information from children under the age of 13.
Personal information we collect is or may be stored in servers hosted in various countries, including in the United States. Your personal information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than the country in which you reside and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. By providing us with any personal information, you consent to the transfer of your personal information to other countries, such as the United States, which may have a different privacy regime from your country of residence.
Like most websites, the Site employs various types of technology, including cookies and pixel tags, that receive and store information when you interact with the Site.
Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.
We also may allow other companies to collect anonymous information when you interact with the Site to serve ads on behalf of us and others across the Internet. These companies typically use industry-standard technology like cookies and pixel tags to collect non-personally identifiable information such as products you viewed. To learn more, please visit http://www.aboutads.info.
How is my information used?
We may use the information we collect in the following ways:
- To process, track, and fulfill your order
- To communicate with you about the status of an order
- To identify your product and service preferences
- To administer a sweepstakes or contest
- To deliver coupons, marketing communications, and ads
- To administer loyalty, rewards, and promotional programs
- To improve the effectiveness of the Site and our marketing efforts
- To prevent fraudulent transactions
Will my information be shared with third parties?
Crabtree & Evelyn does not sell or rent any personal information about our customers to any third party.
We may also share information that you elect to make available to the public on the Site or social media networks. For example, if you post a product review on the Site or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Site and our social applications.
With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners.
We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information for marketing or promotional purposes.
What choices do I have?
If you would prefer not to receive our emails you may click here or follow the removal instructions at the bottom of the next email that you receive from crabtree-evelyn.com. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.
If you would like to update your customer information or ask a question you may contact us as follows:
|By Mail:||Customer Service Department
102 Peake Brook Road
Woodstock CT 06281
If you wish to refuse or remove Crabtree & Evelyn cookies you should consult your browser's 'help' section for instructions. You can learn more about managing cookies at http://www.allaboutcookies.org. Please note that if you block or remove our cookies portions of the Site will not function.
To understand your choices regarding third party cookies please visit http://www.aboutads.info.
What about links to other websites?
For your convenience, the Site may include links which will take you to other websites that are not under our control. These websites have their own privacy and security policies which you should review. Crabtree & Evelyn has no responsibility for linked websites.
How is my personal information protected?
We maintain administrative, technical, and physical safeguards to protect your information. Also, for your security, we do not store your credit card or debit card information.