CUSTOMER CARE: askus@crabtree-evelyn.com

Privacy policy

Last Updated: 01/15/2013

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason - to help serve you better.

Please take a moment to read this Privacy Policy, which applies to information collected at our Canadian stores and online at www.crabtree-evelyn.ca (the “Site”). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. This Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with Crabtree & Evelyn, including using the "Site", you consent to our use of your information as described in this Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically.

What information is collected?

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, and birth month, when you:

  • Make a purchase
  • Enroll in a loyalty, rewards, or promotional program
  • Participate in interactive features on the Site such as product reviews
  • Sign up to receive e-mails or other notifications from us
  • Enter a contest or sweepstakes
  • Fill out a survey
  • Create a Crabtree & Evelyn account
  • Use a social media service like Facebook or Twitter to communicate with us
  • Submit a request to our customer service department

We do not knowingly collect information from children under the age of 13.

Personal information we collect is or may be stored in servers hosted in various countries, including in the United States. Your personal information may be subject to the laws of the countries in which it is stored or used, and those countries may have a different data protection regime than the country in which you reside and under the laws of those other countries, in certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. By providing us with any personal information, you consent to the transfer of your personal information to other countries, such as the United States, which may have a different privacy regime from your country of residence.

Do you use cookies or pixel tags?

Like most websites, the Site employs various types of technology, including cookies and pixel tags, that receive and store information when you interact with the Site.

Cookies are small files that are stored by your browser on your computer when you visit a website. They enable you to shop on the Site and are used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, we use cookies to remember what items are in your shopping cart, to recognize you when you return to the Site, to study how customers navigate the Site, and to deliver personalized marketing. Cookies do not store personally identifiable information. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive but, if you do, you will not be able to access or use portions of the Site. Consult your browser's 'help' section for instructions on how to disable cookies. You can learn more about cookies at http://www.allaboutcookies.org.

Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.

We also may allow other companies to collect anonymous information when you interact with the Site to serve ads on behalf of us and others across the Internet. These companies typically use industry-standard technology like cookies and pixel tags to collect non-personally identifiable information such as products you viewed. To learn more, please visit http://www.aboutads.info.

How is my information used?

We may use the information we collect in the following ways:

  • To process, track, and fulfill your order
  • To communicate with you about the status of an order
  • To identify your product and service preferences
  • To administer a sweepstakes or contest
  • To deliver coupons, marketing communications, and ads
  • To administer loyalty, rewards, and promotional programs
  • To improve the effectiveness of the Site and our marketing efforts
  • To prevent fraudulent transactions

Will my information be shared with third parties?

Crabtree & Evelyn does not sell or rent any personal information about our customers to any third party.
We do share information we collect from you within the Crabtree & Evelyn group of affiliated companies, including those located outside Canada, for the purposes described in this Privacy Policy. We also may share your information with companies that provide support services to us (such as shipping, name, and address verification; customer service; contest administration; e-mail distribution; and promotions fulfillment) or that help us market our products and services. These companies are not authorized to use the information we share with them for any other purpose or to send you unsolicited mail. They are or may be located outside of Canada.

We may also share information that you elect to make available to the public on the Site or social media networks. For example, if you post a product review on the Site or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Site and our social applications.

With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners.

We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information for marketing or promotional purposes.
We also may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group of companies or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate, including the United States; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; or (e) comply with the law.
As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In these transactions personal information about our customers and other information we have collected as described in this Privacy Policy may be among the transferred business assets and may be shared with other parties

What choices do I have?

If you would prefer not to receive our emails you may click here or follow the removal instructions at the bottom of the next email that you receive from crabtree-evelyn.com. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email or postal mail with other questions regarding your order.

If you would like to update your customer information or ask a question you may contact us as follows:

By email: askus@crabtree-evelyn.com
By Phone: 1-800-624-5211
Fax: 1-800-253-1519
By Mail: Customer Service Department
102 Peake Brook Road
Woodstock CT 06281

If you wish to refuse or remove Crabtree & Evelyn cookies you should consult your browser's 'help' section for instructions. You can learn more about managing cookies at http://www.allaboutcookies.org. Please note that if you block or remove our cookies portions of the Site will not function.

To understand your choices regarding third party cookies please visit http://www.aboutads.info.

What about links to other websites?

For your convenience, the Site may include links which will take you to other websites that are not under our control. These websites have their own privacy and security policies which you should review. Crabtree & Evelyn has no responsibility for linked websites.

How is my personal information protected?

We maintain administrative, technical, and physical safeguards to protect your information. Also, for your security, we do not store your credit card or debit card information.